| Question Category |
Question |
Answer |
| Shipping |
Can I update my order or address? |
Please contact us by email ([email protected]) immediately if you need to change your order. Please be advised that some orders are shipped very soon after placement, and it may not always be possible to modify. |
| Shipping |
How long does it take to process my order? |
"*Share with... will typically process orders 1-6 business days upon payment. Your processing order will go through the following phases .
1- Receiving and allocating items to your order
2- Inspecting your items quality
3- Packing and printing shipping labels.
Once these 3 phases have been done, we will ship your order."
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| Shipping |
How long does shipping take? |
We process all orders within 1-6 business days, then ship standard & priority domestic orders via USPS:
Standard U.S. shipping takes 2-8 business days;
Priority U.S. shipping takes 1-3 business days;
Express U.S. shipping delivers overnight.
Please note that *Share with.. has no control on customs related delays regarding International shipments. |
| Shipping |
Where can I find my tracking? |
All shipped packages can be tracked using the tracking number in your shipping confirmation email. |
| Shipping |
What is the status of my order? |
For all shipped packages, we send the tracking number in an email. To check the status of your order, you just have to login to USPS Tracking®.
For any additional postage information, feel free to call the U.S. Postal Service: 1-800-222-1811 |
| Shipping |
Do you ship internationally? |
Yes we do ship internationally, please refer to the USPS international shipping rates for our international shipping fees.
We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies only to International and Canadian Orders.
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| Shipping |
Are there any limitations on your international shipments? |
Yes, unfortunately items containing liquids cannot be shipped internationally due to certain regulations. This includes, but is not limited to, nail polish, care products, or dye products. Therefore they cannot be shipped internationally.
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| Payments |
What forms of payment do you take and what currency are your prices in? |
We accept payment by PayPal, Visa, Mastercard, Discover, and American Express credit and debit cards, US card or international card with USD capabilities.
We don’t currently accept Visa, Mastercard, or American Express Giftcards.
Prices for all of our items are listed in US Dollars, whether you're logging in from the US, Canada, or any other country.
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| Payments |
Do you allow Cashier's Checks or Money Orders? |
No. At this time *Share with... does not accept Cashier's Checks or Money Orders. |
| Payments |
Is my privacy and personal information secure on your site? |
We guarantee secure payment processing at all times. Please click here to view the full details on how we protect your privacy and personal information. |
| Payments |
Do you charge sales tax? |
We do not collect sales or use taxes in all states. The calculation of sales tax is based on applicable state and local taxes.
For states imposing sales or use taxes, your purchase is subject to use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet or by other remote means. Many states require purchasers to file a sales/use tax return at the end of the year reporting all of the taxable purchases that were not taxed and to pay tax on those purchases. Details of how to file these returns may be found at the websites of your respective taxing authorities.
If you are shipping to any of these states, the appropriate charges will be added to your merchandise total and displayed on your final order confirmation. |
| Returns |
Can I return my order in your stores? |
All orders made on sharewith.org are made separately from the *Share with... stores. Therefore, if you want to return or exchange your order, you should return it directly to the website. To do so, feel free to check our return policy. |
| Returns |
What is your return policy? |
All purchases may be returned within [14 days]. The items must be unworn, unwashed, and undamaged. For refunds to credit cards and PayPal we deduct [$6] to cover shipping and restocking. Refunds may only be issued to the credit card and PayPal account used to make the original purchase.
A *Share with... account is required to create a return. If you already have a *Share with... account, visit the [My Returns] page to start the return process.
If you checked out as a guest and do not have an account, you can create one by clicking the "Register" link in the top right-hand corner of our homepage on desktop. Then, email us at [[email protected]] with your order number, as well as what you'd like to return.
For information on international returns, please Contact us. |
| Returns |
Can I exchange my order instead of returning it? |
You have the option of exchanging an order instead of returning it for a refund. Please give us a call, chat, or email and we will gladly share more details on how to process the exchange. We are available and more than happy to help!
An exchange also requires a return of the original order, so feel free to follow the instructions on how to process a return. |
| Returns |
When can I expect my refund? |
For a Domestic order, it may take 4 to 5 business days for your return to reach *Share with... while international orders may take up to 12 business days to reach *Share with... . Once it is received and inspected (usually within 72 hours after reception) your refund will be processed and automatically applied to your credit card or original method of payment within 2 to 3 business days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to be posted to your account. |
| Returns |
What if my items are damaged, defective, or incorrect? |
If you have received a damaged, defective, or incorrect item, contact [email protected] with a photo of the damage, or the wrong item you received, as well as your order number. We’ll take care of you! |
| Returns |
Do your pre-paid labels cover international returns? |
Regrettably, our pre-paid labels do not cover the price for international returns. To use our pre-paid labels, shipments must be sent from the United States. |
| Orders |
What size am I? |
Sizing varies between countries, so we recommend using these tools to better determine your ideal size:
A link to a 'Size Guide' with detailed product measurements is included on each product page and on the bottom of each page. You can compare these measurements to similar pieces you already own.
Additional style and fit details are included in the Details and Descriptions sections on the product page.
If you need more help, our team can answer all your questions on sizing and fit - send us a note at [email protected] for advice. If the fit doesn’t work out the first time, just remember, exchanges within the US are always free. |
